That’s OK. You can review the information you provide at anytime and if there are any errors, you can correct them very easily. Tax Assistant Online’s powerful validation engine along with the thorough audit provided by your accountant will ensure there is no chance of an invalid return being lodged.

The cost depends on the complexity of the tax return and varies from accountant to accountant. It is recommended you request the fee estimate from the accountant before you start your tax return. The fee is payable on completion of the tax return and the balance will be calculated by the system based on the accountant charge rates for each of items on the tax return.

Lodgment of a simple tax return with one group certificate and a couple of deduction items will cost as little as $49. For more information go to the Pricing page on our website.

We accept Visa and Mastercard. Internet banking or cheque payments can be arranged with your nominated accountant.

It really depends on the complexity of the tax return. For an average tax return it will take approximately 20 minutes to enter the data and then allow at least one day for the accountant to audit your return. Lodgment will take place within minutes of you digitally signing the return.

No, we do not require any identification from you. However you will be required to provide your tax file number (TFN) and enter details of all relevant documents. In case of a discrepancy in the data, the Tax Office may reject your tax return.

You will only be required to digitally sign the completed tax return online. A password protected PDF file will be sent to you via email to verify your documents. If you find any errors you will need to contact your nominated accountant, otherwise it is recommended you keep this file for your own records for a minimum five years.

Our questionnaire will ask you a range of questions. It will ask you for your name, contact details, and any income details including:
- Group Certificate
- PAYG income statements
- Employment termination payments
- Government payments
- Private pensions
- Interest income
- Dividend income
- Sole Trader/Business income
- Trust income
- Income from a partnership
- Foreign income (excluding foreign pension)
- Rental income
- Capital gains
- Other income (e.g. directors fees, allowances etc.)
- Details of your deductions
If you don’t have all the information at hand while you’re completing your tax return it is simple to save the details you have already completed and return to finish it later.

Very easy. Our top priority was to make the online questionnaire easy to use and understand. You can go back and review your information at any time and make corrections if required. The online assistant and assistance from your nominated accountant is available if you need help or have any questions.

You will receive emails every time the status of your tax return changes, this includes, when it is: started, prepared, audited, paid for, signed, lodged, assessed. The progress of your return and details of your account can be viewed online. The ‘assessed’ email will be sent once the funds are transferred to your account or your nominated accountant receives a payable assessment notice.

No, you do not need to provide the Australian Tax Office with a hard copy of your return. Our electronic system will lodge your tax return. You should print and sign a copy of your return and retain it for five years. In some special circumstances your accountant may request a hard copy or an email of the scanned documents.

This website can be used by anybody who wishes to complete their Australian tax return. Accountants in public practice can also use it. Accountants have to be pre-registered by Software Assistant Pty Ltd before they can use the site.

You can use this website 24 hours a day, 7 days a week. However, you will only be able to receive assistance from your nominated accountant during their business hours.

We only provide refunds to accountants who have subscribed to Tax Assistant Online. We take no responsibility for services provided by accountants in their dealings with taxpayers. The taxpayer is required to negotiate any refund with their nominated accountant. Since there is no upfront payment or commitment, the need for a refund is unlikely.

We use advanced encrypting (known as 128-bit encryption) technology to ensure your information is protected. Our information system is located in secured facility.